Update
Breaking News
Finalists announced for Patient Experience Network National Awards 2010
Organisation Development Services Ltd have recently been announced as a finalist in the inaugural and only dedicated national awards for healthcare organisations working to improve patient experience.
ODS Ltd in partnership with our clients Inspiration North West and Wrightington, Wigan and Leigh NHS Foundation Trust, have been chosen as a finalist for their innovative work in improving patients experience. The innovate project illustrates how you can improve patient experience and deliver personalised care and making a fantastic impact on patient satisfaction.
· 96% of patients reported that their care had improved after using the care cards and their care reflected their expressed preferences
· Through the project, the participating organisation’s were able to demonstrate enhanced patient experience and a reduction in complaints which links to CQUIN and other patient experience elements as a core driver of quality and efficiency
The Patient Experience Network (PEN) states that
“There were a large number of entries of a high standard from public and private organisations; these teams are to be congratulated on having developed an initiative that is considered by our panelof judges, made up of healthcare professionals, customer service experts and patients, to be making a real difference to patients” said Ruth Evans, Director of PEN
Healthcare is facing huge change. Never before has the focus of healthcare been so clearly centred on the patient experience. The challenge laid down is to deliver superior patient experience in an uncertain environment of efficiencies and cuts. The finalists have been choose for their innovation, creativity and ability to support great patient experiences.
The National Awards are a great way to be recognised for achievements and expertise within this area
The winners will be announced at a national conference on the 19th January 2011.
Enquiries regarding the services ODS Ltd can support please call
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As Primary Care Trusts prepare for the second round of World Class Commissioning panels this spring, ODS provides some timely advice in the Health Service Journal (21.1.10).
The article, by Joint Managing Director Carol Brooks, explains the importance of the human factor when implementing major new strategic initiatives like WCC.
Click here for further details
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Click here to read the case study
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ODS welcomes quicker review of retirement age
www.thebusinessdesk.com/northwest/news/10747-new-business-boost-for-ods.html?news_section=4148
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The Business Desk
April 2009
http://www.manchestereveningnews.co.uk/news/business/s/1023023_business_of_the_year_awards_the_rising_stars
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Donna Bradshaw, Joint Managing Director of ODS, said: “As a people-focused consultancy, gaining IIP accreditation is extremely important as it shows that we practice what we preach to our own clients.
“To have been accredited to such a high standard – we fell just a few points short of Gold status – is a significant achievement, and we are all thrilled.”
A key focus for ODS during the IIP process was to demonstrate how it is developing leadership skills across its 10-strong team – enabling everyone to play an active role in the future growth of the £1m turnover business.
Su Fowler-Johnson, ODS’ Director of Quality, said: “This was a rigorous assessment process that has really helped us to focus on how we can improve our business performance through our people.
“We were naturally delighted to receive such a high score and we are now working on our development plan for the next year, to ensure we continue to improve.”
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This level of achievement is rare among small to medium sized businesses and more commonly seen in larger and more established corporate organisations.
We have set set up a network page on Linked in for those people interested in, or have attended training programmes on the ODS Population Centric Workforce Planning Programme
wyn@odsuk.com
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Organisation Development Services scoops IIP Silver
How to engage individuals and teams in World Class Commissioning
Ageing Population Impact
http://www.guardian.co.uk/society/joepublic/2009/apr/24/ageing-population-impact?commentpage=1
Guardian Society
April 2009
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Plan launched to age proof the region
http://www.thebusinessdesk.com/northwest/news/10605-plan-launched-to-age-proof-the-region.html?utm_source=newsletter&utm_medium=email&utm_campaign=NorthWest_24th_Apr_2009_-_Daily_E-mail
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The Business Desk
April 2009
Click here to view PDF
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April 2009
North West Acts to Defuse Demographic Timebomb
Click here to view PDF
Latest News
Without people you're nothing
Slashing jobs is by no means the best way to increase efficiency in the public sector - in fact, it could have the opposite effect - but proper workforce planning can make a big difference, writes Wyn Jones, senior consultant at Organisation Development services, read full article here:
http://www.publicservice.co.uk/feature_story.asp?id=15460
Organisation Development Services Ltd have recently been announced as a finalist in the inaugural and only dedicated national awards for healthcare organisations working to improve patient experience.
Click here for details.
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